Digital support technician

Overview

What this apprenticeship develops

Helps organisations and users make effective use of digital office technologies, productivity software and digital communications. It is designed around the occupation in the official standard, not simply access to AI tools.

AI USER: People applying AI effectively within their existing role.

Role fit

Who it is designed for

• Digital champions and support staff
• Employees enabling colleagues to use workplace technology

Where AI genuinely fits

AI-ADJACENT: The standard can support AI adoption in the right role, but its occupational scope is broader than AI.

• Digital productivity support
• User enablement
• Digital adoption
• Front-line support for AI-enabled tools

Funding

Funding and eligibility

£13,000

Maximum funding band

The funding band is the maximum government funding available for eligible training and assessment. The actual funding route and employer contribution depend on the learner, role, employer circumstances and rules in force at the start date.

• Funding and learner eligibility depend on the rules in force on the apprentice's start date.
• The apprentice must have an eligible job in England that allows them to develop and demonstrate the standard's occupational competence.
• Prior learning, residency, employment status, age and employer circumstances can affect eligibility or the amount funded.

Independent guidance

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Delivery can vary by structure, duration, qualifications, technology access and learner support. We maintain verified provider intelligence privately and use it only to support a needs-led review.

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